Effective Date: January 1, 2025
Welcome to Mommo, an AI-powered mental health coaching platform dedicated to supporting your well-being. Mommo is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services. By using Mommo, you agree to the practices described in this Privacy Policy.
1. Information We Collect
a. Personal Information
We may collect the following personal information when you interact with our services:
- Name, email address, phone number, and other contact details.
- Information you provide during registration or account setup.
b. Health and Emotional Data
We collect information related to your mental health and emotional well-being to provide personalized support through our AI mental health coaching.
c. Device and Usage Information
We automatically collect certain information about your device and usage, including:
- IP address, device type, operating system, and browser type.
- Interaction logs, including message history, timestamps, and navigation patterns.
d. Payment Information
If you make a purchase, we may collect billing details, including credit card information. Payment processing is managed by third-party providers, and we do not store your financial data.
2. How We Use Your Information
We use your information for the following purposes:
- Service Delivery: To provide and improve our AI mental health coaching services.
- Personalization: To customize interactions and recommendations based on your needs.
- Communication: To respond to inquiries, send updates, and provide support.
- Research and Development: To enhance our AI models, services, and user experience.
- Legal Compliance: To comply with applicable laws and regulations.
3. Sharing Your Information
We do not sell your personal data. However, we may share your information with:
a. Third-Party Service Providers
We work with trusted third parties to host our platform, analyze data, and support our services.
b. Legal and Regulatory Authorities
We may disclose your information if required to do so by law or in response to valid requests by public authorities.
c. Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
4. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
5. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Despite our efforts, no system can guarantee 100% security.
6. Your Rights
Depending on your location, you may have the following rights:
- Access: Request access to your personal data.
- Correction: Request corrections to inaccurate or incomplete data.
- Deletion: Request deletion of your data, subject to legal obligations.
- Data Portability: Request a copy of your data in a machine-readable format.
- Objection: Object to the processing of your data for specific purposes.
To exercise your rights, contact us at mommo@mommo.me.
7. GDPR Compliance
If you are a resident of the European Economic Area (EEA), we process your personal data in accordance with the General Data Protection Regulation (GDPR). This includes:
- Legal Basis for Processing: We process your data based on your consent, the necessity to perform our contract with you, compliance with legal obligations, or our legitimate interests.
- Data Protection Officer (DPO): We have appointed a DPO to oversee our data protection practices. You can contact the DPO at mommo@mommo.me.
- Complaints: If you believe your data has been handled improperly, you have the right to file a complaint with your local data protection authority.
8. International Data Transfers
Your information may be transferred to and maintained on servers located outside of your jurisdiction, where data protection laws may differ. We ensure that appropriate safeguards are in place to protect your data during such transfers.
9. Children’s Privacy
Mommo is not intended for individuals under the age of 13. We do not knowingly collect data from children. If we become aware that we have inadvertently collected such data, we will take immediate steps to delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically for updates.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at: mommo@mommo.me